Microbeau is here to support your journey, so you can stay focused on creating flawless, confident results every time.
Explore common questions & concerns below.
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Browse Common Topics
Do I need to be a professional to purchase on your website?
Microbeau machines are of highest quality and crafted for professionals committed to their craft. While we welcome all customers, these tools perform best in the hands of experienced PMU artists who understand proper techniques.
Can I cancel my order?
Please contact us as soon as possible at (410) 712-0145 to see if your order is eligible for cancellation. Once an order has been printed at our facility, it can no longer be canceled. If cancellation isn’t possible, we’ll be happy to assist with a return once the order is received.
How do I submit a repair or service request?
Use our Repair Request Form here
How do I register my machine?
Register your FK Irons machine here
Can I edit or add to my order?
Once an order is processing, we’re unable to add or remove items. If you need to update your shipping address, please contact us as soon as possible at (855) 354-7667.
What are your Terms of Use?
Please follow this link to our Terms and Conditions
Have questions for us? Let’s clear things up.
Have questions for us?
Let’s clear things up.
Do I need to be a professional to purchase from your site?
Microbeau machines are of highest quality and crafted for professionals committed to their craft. While we welcome all customers, these tools perform best in the hands of experienced PMU artists who understand proper techniques.
Can I cancel my order?
Contact us immediately at (410) 712-0145 to check if your order can be canceled. Once printed at our facility, cancellation isn’t possible, but we’ll guide you through returns after delivery if needed.
Can I edit or add to my order?
Orders are final once processing begins. If you need to update your shipping address, call us ASAP at (855) 354-7667.
Do you offer free shipping?
Microbeau offers free U.S. shipping on orders over $500.
Where can I find SDS sheets or material info?
Visit our Information CenterOpens a new window for safety data sheets and product details.
What are your Terms of Use?
Our Terms and Conditions are available hereOpens a new window
How do I create an account?
Register hereOpens a new window and get started with FK Irons.
How do I reset my password?
Recover your password hereOpens a new window
How do I see my order history?
Log in and select “My Orders” from the left side panel.
How do I add and remove shipping & billing addresses?
Manage addresses in your account under “Addresses.” Use the edit icon to update or the delete icon to remove.
How do I track my order?
Sign in, go to “My Orders,” and click your order number for status and tracking once shipped.
Which shipping methods do you offer?
We use USPS, UPS, FedEx, DHL, and local delivery. Available options will appear at checkout based on your location.
Do you ship worldwide?
Yes, we ship worldwide! Please note that we cannot ship to P.O. boxes.
What are the estimated shipping time frames?
All in-stock orders ship within 24 to 72 business hours (typically 1–3 days). Delivery time varies by chosen shipping method.
What if my package was lost?
Contact customer support and we’ll coordinate with the carrier to help locate your package.
How do I submit a repair request?
Submit your repair request hereOpens a new window
What does the Microbeau machine warranty cover?
All machines have a two-year manufacturer’s warranty covering defects in materials or workmanship. Proof of purchase is required.
Warranty is void if the machine shows signs of physical damage, liquid intrusion, unauthorized tampering, or non-authorized repairs.
Will the warranty cover machines purchased from distributors?
Yes, warranty covers machines bought from Microbeauand authorized distributors only. Please be wary of counterfeitmachines—they are not eligible for coverage.
Does Microbeau accept returns on machines?
Due to health and safety regulations, all machine sales are final. However, every machine includes a two-year warranty and repair options. We’re here to assist with setup, troubleshooting, or service requests to ensure you get the best from your purchase.
Which payment methods do you accept?
We accept Visa, Mastercard, Discover, PayPal, Amazon Pay, Klarna, and Shop Pay.
How do I use store credit?
When issued, you’ll receive a 16-digit gift card code via email. Enter it in the “Discount Code or Gift Card” field at checkout.
How can I get in contact with a representative?
How can I get in contact with a representative?
Reach us Monday–Friday, 9:30AM–5:00PM EST via:
- Contact form: Contact UsOpens a new window – Microbeau International
- Email: service@microbeau.com Opens a new window
- Phone: (855) 354-7667 Opens a new window