Microbeau Support
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Opens a new windowFrequent Questions
What is permanent makeup (PMU)?
Permanent makeup (PMU) is a cosmetic tattooing technique that implants pigment into the skin to enhance features like eyebrows, lips, and eyeliner. It offers long-lasting results that mimic the look of makeup, reducing daily routines and helping clients feel confident 24/7.
How is Microbeau different from other PMU brands?
Microbeau is artist-led and innovation-driven. Our products are engineered with artists at all levels in mind, ensuring you can get the best in the industry, no matter where you are in your career. From our wireless machines to the precision of Vertix needles, we create tools that empower artists—not limit them.
How can I contact Microbeau customer service?
You can reach our support team through our Contact Page or email us directly at service@microbeau.com. We’re here to help with orders, technical support, and product questions.
Are Microbeau needles and machines safe?
Yes. All Microbeau products are rigorously tested and manufactured in a sterile, quality-controlled environment. Our cartridges are sealed, single-use, and EO gas-sterilized formaximum client and artist safety.
Can promotions or discounts be combined?
Unless otherwise stated, discount codes and promotional offers cannot be combined.
How long does it take to process my Microbeau order?
Orders typically process within 1–2 business days. You’ll receive a tracking number as soon as your order ships.
What shipping service does Microbeau use?
Order Processing & Shipping Information
Order Processing Time
Orders containing in-stock items placed by verified account holders will be processed and shipped within two (2) business days. Please note that Microbeau is closed on weekends and major holidays—orders are not shipped on Saturdays, Sundays, or holidays.
At checkout, you’ll have the option to select your preferred shipping speed, with corresponding rates clearly listed.
Domestic Shipping Estimates
- FedEx Standard: 3–5 business days
- FedEx Express Saver: 3–5 business days
- FedEx 2Day: 2 business days
- FedEx Priority Overnight: 1 business day (delivery the next day after shipment, not the day the order is placed)
International Shipping Estimates*
- FedEx Standard: 8–14 business days
- FedEx Worldwide Expedited: 2–5 business days
- UPS Worldwide Express: 1–3 business days
Please note: All duties and taxes must be prepaid at checkout to avoid delays during customs clearance.
Will I have to sign for my machine?
As a convenience to our clients, we do not require a signature upon delivery. All packages are shipped with tracking and delivery confirmation.
Do Microbeau machines come with a warranty?
All Microbeau machines come with a two-year manufacturer's warranty from the date of purchase, with an option for an extended warranty to cover more unforeseen circumstances This warranty covers any manufacturer's defect. Proof of purchase is required to claim the warranty.
The two-year warranty is void if the machine shows signs of:
- Being dropped
- Ink/liquid within the internal body and motor components
- Being tampered with
- Internal parts have been replaced by anyone outside of the official FK Irons repair team
Will the Microbeau warranty cover my machine if I bought it from a distributor?
Yes, as long as the distributor is an official Microbeau reseller. Make sure to keep your proof of purchase for warranty validation.
What is Microbeau’s return policy?
Due to cross contamination issues and the fact that all Microbeau machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.
Each machine comes with a two-year manufacturer’s warranty. If you experience any type of problem with a Microbeau machine, please visit our repairs page. We will work with you to troubleshoot and fix any issues.
We will also work with you to set up your machine and accessories, should you have any questions or concerns about your purchase.
What needle cartridges are compatible with Microbeau machines?
Microbeau machines are compatible with most universal tattoo needle cartridges, but Vertix® cartridges for PMU are highly recommended.
How do I choose the right PMU needle size?
Needle selection depends on the procedure, skin type, and desired results. For more information, check out the Needle Mastery Course.
How can I read PMU needle size?
Needle size is listed in this format: Diameter/Configuration (e.g., 0.25mm/1RL). The diameter affects pigment saturation; the numeral refers to how many needles are in the grouping, and the configuration refers to the shape of the needle grouping.
What’s the difference between PMU needles and tattoo needles?
PMU needles are smaller, finer, and designed for more delicate work. Tattoo needles are typically larger and better suited for body art. PMU needles are designed to minimize trauma while maximizing precision.
What is the correct needle depth for PMU?
The optimal needle depth for PMU is generally 0.5mm to 1.5mm, depending on skin thickness and procedure. Depth control is essential to avoid going too shallow or too deep. Always adjust based on skin response.
What PMU cartridge is best for beginners?
For new artists, Vertix Nano 1RL and 3RL are ideal for brow work and eyeliner. These provide control, flexibility, and a gentle learning curve.
How do I choose the right needle for my PMU procedure?
Consider the area you’re treating, your technique, and desired density. For example, use a shader for ombré brows, a liner for hairstrokes, or a magnum for larger fill areas.
Are Vertix needles compatible with every PMU machine?
Vertix cartridges are compatible with all universal-style rotary machines that use a standard cartridge system.
What is the best PMU machine?
The best machine for your artistry depends on a wide range of factors. For cordless convenience and power, go with the Bellar Air. For classic wired reliability, the Xion S shines. Check out our https://www.microbeau.com/pages/comparison for a detailed breakdown.
How do I maintain and clean my Microbeau machine?
Always use machine wraps and barrier film. Wipe down your machine with medical-grade disinfectant after each use.
What stroke is best for PMU?
A 2.1mm to 3.5mm stroke is optimal depending on the procedure. Shorter strokes offer more control for detail work, while longer strokes provide better saturation and coverage.
What’s the difference between PMU machines and tattoo machines?
PMU machines typically have shorter stroke lengths and finer tuning to accommodate facial skin. Tattoo machines are built for deeper penetration and larger surface areas.
How do I troubleshoot my PMU machine if it stops working?
Start with the basics: check your battery or power supply, cartridge fit, and any signs of damage. If you’re still having issues, contact our support team for guided troubleshooting or warranty service.
What voltage should I use for my PMU machine?
Always refer to your machine’s manual for voltage guidelines.
eGive PB / PB++
GIVE ADJUSTMENT
With this feature you'll be able to control the amount of "give" or resistance of the needle upon impact with the skin. This enables the artist to take advantage of the softness or hardness of hit to achieve specific results. O no effect, 5 maximum amount of eGive.
HOW TO CHECK THE CURRENT GIVE SETTING
Hold down the power button until the light goes from white to solid blue.
Release the power button.
The following blinking color that the LED displays indicates the Give that the unit is currently set at. For example:
- If it blinks white, that indicates the lowest Give of O
- If it blinks yellow, it's currently set at level 1 Give
- If it blinks orange, it's currently set at level 2 Give
- If it blinks red, it's currently set at level 3 Give
- If it blinks pink, it's currently set at level 4 Give
- If it blinks green, it's currently set at level 5 (softest Give setting)
CHANGING eGIVE
To raise or lower the give:
- Hold down the power button until the light goes from white to solid blue.
- Release the power button and immediately use the up or down arrows to change the give
The colors should change accordingly.
eGive PB II, PB II+
eGive: Use the up and down buttons to select level.
Level 0 = disabled,
Level 1 = Hard,
Level 2 = Medium and
Level 3 = Soft.
When changing eGive please allow machine to finish sensing needle before using.
Are the pigments sold on Microbeau vegan and cruelty-free?
Yes. All pigments available through Microbeau—including Perma Blend and Evenflo—are vegan, cruelty-free, and gamma-sterilized for safe application.
How should I store PMU pigments to ensure longevity?
Store pigments upright in a cool, dry place away from sunlight. Unopened pigments have a shelf life of 3.5 years; once opened, use within 12 months.
What’s the difference between Evenflo and Perma Blend pigments?
Evenflo pigments are pre-diluted, artist-curated blends designed for easy color selection and vibrant. Perma Blend offers a wide spectrum of hybrid pigments intended for bold looks and artists of all levels.
As a sales associate without PMU experience, how can I better understand the industry to support clients?
Start with our PMU Basics Guide and glossary. Focus on learning pigment types, machine stroke lengths, and cartridge styles—these are the most commonly asked about product specs.
What PMU terms should I know to understand product descriptions?
Key terms include:stroke length, needle configuration, opacity, undertone, and several others. (See our PMU Glossary for more.)
Where can I find technical specs for each machine?
Visit each product page or download the Microbeau Manuals page for details on stroke, voltage range, weight, and compatibility.
How can I apply to become an official Microbeau reseller?
Microbeau International is selective regarding who sells our machines. We require solid references that show that your company sells only to professional artists. We will decline any request from suppliers or individuals that sell to the general public or any supplier that carries counterfeit products of any legitimate brand.
1. Fill out the online distributor contact form.
2. Microbeau asks who your market is, checks your references and verifies whether you:
* Are well-established in the tattoo industry
* Have a robust e-commerce site
* Your clients have strong engagement on your social media
What are the benefits of becoming an official Microbeau distributor?
Partnering with Microbeau means joining a brand at the forefront of PMU innovation. We’re committed to equipping artists with the most advanced tools in the industry—and supporting our distributors every step of the way.
As an official Microbeau distributor, you’ll gain access to:
• Exclusive Wholesale Pricing: Competitive distributor rates with additional volume-based discounts.
• Early Sale Access & Double Discounts: Preview upcoming promotions in advance, giving you time to stock up, plan campaigns, and maximize launch momentum.
• Featured Listing on Microbeau.com: Gain visibility through placement on our official Reseller Locator.
• Marketing Support: Access branded assets including imagery, video content, and blog support—plus collaboration opportunities with our in-house marketing team.
• Innovation at Your Fingertips: Stay ahead of industry trends with insider access to product developments and technology updates.