Frequent QuestionsWhat is the best way to place an order?
The best way to order is via the Microbeau™ website: www.Microbeau.comUPDATE: Retail storefront open with limitations, but PMU by Lulu Siciliano salon is still closed due to COVID-19
Lulu's salon in Miami is currently closed, as a precaution during COVID-19.
The retail storefront in Miami is now open during usual business hours of 9am - 6pm.
Social distancing measures are obligatory: no more than four guests are permitted in the storefront and employees and guests must wear masks at all times.
You can still order online, however and pick up your order in person, saving you shipping costs and getting it quickly.
As soon as your order is ready you’ll receive a text message or phone call confirming that you can pass by to pick up your order.
NOTE: You must wait for a confirmation. There is no waiting area and we prepare orders on a first-come, first-served basis.How can I pay? Payment methods accepted include:
We accept all major credit cards, PayPal and Google Pay. We do not accept COD.How long does it take to process my order?
From the time your order is placed to the date when you or your customer receives it, there are two processes to consider: fulfillment time is separate from shipping time.
Standard fulfillment time is 24-72 business hours. Once your order has been fulfilled and left our building, then your shipping method will take effect and you will receive a notification with shipping information. Once UPS has shipped the item, they will email you a tracking number.
Note that our fulfillment department works standard business hours: 9-6pm EST, Monday – Friday (closed on weekends). Your order delivery date may be impacted by major U.S. holidays and government social distancing regulations that may slow down our fulfillment timings at Microbeau.
You have several shipping options through UPS, both domestic and international. Depending on the level of UPS service you choose, domestic shipping can range from 1-8 business days and international shipping 1-20 business days. International orders require pre-payment of duties and taxes up front to avoid any in-country delivery delays.
*First things first: we must prepare and package your order in-house at FK Irons before shipping methods come into play.What shipping service does Microbeau use?
Order Processing Time:
Microbeau will ship orders to verified account holders containing in-stock inventory within two (2) business days. FK Irons is not open on Saturday and Sunday; Orders are not shipped on weekends or holidays.
Microbeau only sells to verified professionals. Orders may be held for verification purposes.
Microbeau uses FedEx, UPS and DHL shipping carriers when available. During checking out there will be options for selecting shipping speed with corresponding rates listed.
Estimated Delivery by Shipping Option:
UPS Ground: 1-10 Business Days
UPS 3-Day Select: 3 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day (Next Day from Date of Mailing)
FedEx Ground: 1-10 Business Days
FedEx Express Saver: 3 Business Days
FedEx 2 Day: 2 Business Days
FedEx Overnight: Next-business-day delivery by 3 p.m. to most U.S. addresses
FedEx Priority Overnight: Next-business-day delivery by 10:30 a.m. to most U.S. addresses
International Shipping Delivery Estimates:
UPS Standard: 8 - 14 Business Days
UPS Worldwide Expedited: 2 – 5 Business Days
UPS Worldwide Saver: 1 – 3 Business Days
UPS Worldwide Express: 1 – 3 Business Days
FedEx International Economy: 2 – 5 Business Days
FedEx Priority International: 1 – 3 Business Days
DHL Express Worldwide: Varies Based on CountryWill I have to sign for my machine?
As a convenience to our clients, we do not require a signature upon delivery. All packages are shipped with tracking and delivery confirmation.Are machines guaranteed? What does the warranty cover?
All Microbeau machines come with a one-year manufacturer's warranty from the date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.
The one-year warranty is void if the machine shows signs of:
- Being dropped
- Ink/liquid within the internal body and motor components
- Being tampered with
- Internal parts have been replaced by anyone outside of the official FK Irons repair team
Yes. We offer support to all machines bought from any of our official Distributors. However, be aware of scammers and copycats as we will not cover counterfeit/fake machines.What is the Return Policy?
Due to cross contamination issues and the fact that all FK Irons machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.
Each machine comes with a 1-year manufacture warranty. If you experience any type of problem with a Microbeau machine, please visit our repairs page. We will work with you to troubleshoot and fix any issues.
We will also work with you to set up your machine and accessories should you have any questions or concerns about your purchase.
Distributors' QuestionsWhat do I need to do to apply to become a Microbeau International official reseller?
What do I need to do to apply to become an FK Irons official distributor?
Microbeau International is selective regarding who sells our machines. We require solid references that show that your company sells only to professional artists. We will decline any request from suppliers or individuals that sell to the general public or any supplier that carries counterfeit products of any legitimate brand.
1. Fill out the online distributor contact form.
2. Microbeau asks who your market is, checks your references and verifies whether you:
* Are well-established in the tattoo industry
* Have a robust e-commerce site
* Your clients have strong engagement on your social media
What are the benefits of becoming an official Microbeau reseller?
Working with a company that is constantly pushing technology to give PMU technicians better tools for their trade.
Discounted distributor pricing with preferential discounts for volume.
Preview of upcoming sales with double discounts so you have time to receive the purchase, advertise and make some noise with us when we launch the sale!
Listing on our reseller page on Microbeau.com
Imagery, video, blogging and social media support from our enthusiastic, top-notch marketing department.